Triometric

Triometric Web Analyzer real user monitoring forms the centrepiece of a process for detecting, diagnosing and resolving performance problems.

Thomson Reuters maintains world-class Investor service levels and performance with Triometric

The client:

Thomson Reuters, the global information company, provides indispensable information tailored for professionals in the financial services, media and corporate markets. Their information is trusted and drives decision making across the globe based on the Thomson Reuters reputation for speed, accuracy and independence.

About Thomson Reuters

The brand:

Investor, the Thomson Reuters Investor service, is part of the information category of financial products and services and offers news, quotes, charts, fundamentals, portfolio tracking, alerting and analysis on financial markets worldwide. This information is offered for repurposing and integration in portals, particularly financial institution portals.

The contact:

Jaap Hoetmer, global product delivery manager for Thomson Reuters Investor.

The challenge:

Early in the deployment of Investor, Thomson Reuters faced several challenges in delivering information rapidly across the public Internet on a massive scale. Investor comprises several back-end services and information sources and reaches its customers through a number of ISPs.

Jaap Hoetmer: “Inevitably there were areas that required performance optimisation. But what needed to be optimised was unclear.”

The solution:

Triometric Web Analyzer real user monitoring was the centrepiece of a process which involved detecting performance problems occurred, diagnosing them and then resolving them.

Jaap Hoetmer: “Triometric accurately measured and reported on end-to-end performance, service quality and response times.”

The key outcomes:

• Thomson Reuters solved Investor's immediate performance issues.
• By using Web Analyzer on a continuous basis, Thomson Reuters is able to maintain Investor performance at world-class levels.

The final word:

Jaap Hoetmer: “Web Analyzer creates an audit trail for every customer interaction with Investor in a globally scalable manner. Performance and service level reports are now available to our Investor customers from the Triometric Management Station as a value added service”.