Real User Monitoring for Enterprise Web Applications: Thyssenkrupp case study with Triometric Analyzer


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"Enterprise Analyzer produces these metrics over key reporting periods allowing ThyssenKrupp to manage performance on an on-going basis." The Key Outcomes: Enterprise Analyzer allows ThyssenKrupp to gain full visibility into the system and to rectify areas that were causing slow response times. Armed with information and reports from Enterprise Analyzer, ThyssenKrupp staff are now in a position to manage their HFM application proactively in real time, instead of reactively, spotting performance problems before they become critical. The Final Word: A ThyssenKrupp Finance Division spokesperson says: "Triometric Enterprise Analyzer gives us the insight we need into how HFM is performing and how our end users are interacting with it."

The Client:

ThyssenKrupp is one of the world's largest technology groups, with over 191,000 employees and sales of greater than Euro 51 billion in fiscal 2006/2007. The corporation consists of more than 700 fully consolidated companies worldwide and operates in the three main business areas of steel production, capital goods and services.

www.thyssenkrupp.com

The Challenge:

ThyssenKrupp relies on Oracle’s Hyperion® Financial Management (HFM) for group company reporting and consolidation of accounts from its subsidiary companies around the globe.

With over 1,000 regular users demanding ever better performance from the application, understanding its actual performance and how to improve it is of paramount importance to the company.

The Solution:

ThyssenKrupp realised that only real user monitoring would allow them to understand application behaviour, measure end user experience and identify areas of the application that might be causing poor performance. To achieve this ThyssenKrupp engaged Triometric and installed the award winning Enterprise Analyzer.

Alex Beet, Triometric Technical Consultant explains: "Enterprise Analyzer measures a whole range of Key Performance Indicators. The product allows ThyssenKrupp to monitor errors, network and server processing times, caching, ISP performance and end to end transaction times for all HFM users.