Bonotel Case Study

Bonotel Exclusive Travel is a leading US business-to-business travel product supplier offering luxury hotels, resorts and National Park accommodation throughout the United States, Caribbean, Canada and Mexico.

Operational Insight

As a fast growing brand in the sector, Bonotel needed to enrich the operational performance of its XML web services to maximise availability, connectivity and response times for its rapidly expanding customer base…

Managing Fast Pace Growth

With transaction volumes and XML traffic scaling at around 120 per cent year-on-year, understanding how Bonotel’s platform meets current demand is just part of the challenge. Scaling the platform to deliver enhanced capacity and functionality without impacting service levels requires an informed evolution of the entire infrastructure…

Business Intelligence

When Analyzer went live, Bonotel realised it now had access to significant business intelligence that previously was unavailable. Armed with this data, sales and business development teams are able to review and refine service and product offerings and engage in more meaningful commercial discussions with customers..

“So many aspects of our business have been enhanced thanks to Analyzer. We’re using the business intelligence it generates to strengthen our relationship with customers, identifying new growth opportunities and supporting their businesses to develop.” – Gideon Marken, IT Director at Bonotel Exclusive Travel.

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