Triometric

Thomson Reuters Knowledge Direct controls online financial content distribution with Triometric

2 November 2010 - Online delivery performance of high-value Thomson Reuters financial information monitored to client level

Triometric today announced that Thomson Reuters has deployed Web Analyzer, its end user monitoring product, to assess the ongoing efficiency of high-value financial content distribution to clients online via Thomson Reuters Knowledge Direct. Thomson Reuters Knowledge Direct provides access to Thomson Reuters company content directly to customers via industry-tested data files (FTP), XML APIs (HTTP) and Thomson Reuters premium partner channels.

Triometric Web Analyzer provides insight into hits, trends and what clients are looking for allowing  Thomson Reuters Knowledge Direct to maintain its APIs for efficiency while keeping track of contractual agreements and billing.

Stephen Flynn, Head of Technology and Development at Thomson Reuters Knowledge Direct explained, “Thomson Reuters Knowledge Direct’s need to deliver content fast and accurately is business critical. Our clients expect responses to their requests in fractions of a second, and working with Triometric allows us to monitor performance so we can quickly resolve issues with customers.”

Matthew Goulden, Director at Triometric added, “Thomson Reuters Knowledge Direct believes that enhancing its ability to respond and support its customers makes it a better and more successful company and Triometic  is thrilled to be a part of that. Even though it is still early days, the team at Thomson Reuters Knowledge Direct reports a tangible value in Web Analyzer as it regularly applies it to real, every day issues.”