TotalStay Group selects Triometric’s real-time XML intelligence technology to optimise critical web services and manage inventory and suppliers
Egham, UK, 1 April 2015 – Triometric, a leading provider of real-time operational and XML business intelligence to the online travel industry today announced that its unique Web Services Analyzer has been adopted by TotalStay Group. A leading European accommodation wholesaler used by thousands of tour operators and travel agencies, TotalStay is deploying the Triometric platform to gain clear IT and business performance insights to manage inventory and suppliers and support its growing and diverse customer base. The platform is helping TotalStay to monitor all XML traffic via APIs, analyse its dynamic inventory and bookings and to maintain the health of the web services environment that is critical to its online operations.
By monitoring live XML web service feeds, TotalStay’s IT operations and business teams benefit from deep actionable insights into company performance. Using the Web Services Analyzer, TotalStay IT operations pro-actively:
- Track the health of the web services infrastructure
- Set alerts to detect and resolve degradation of service, latency or capacity issues
- Improve speed, reliability and availability of all web services and applications to ensure high customer satisfaction
- Monitor, detect, report and resolve XML errors
- Speed up ‘onboarding’ of newly connected clients
At the same time, the TotalStay business teams responsible for inventory management and relations with travel product suppliers use the customised business metrics dashboards [integral to the Analyzer] to:
- Monitor search traffic demand and real-time inventory availability to ensure inventories keep pace with customer needs
- Analyse distribution channels and supplier performance to pro-actively manage these relations
- Augment customer services with increased reporting options available
Designed for scalability and flexibility, Triometric Web Services Analyzer delivers TotalStay with a unique blend of operational performance monitoring and business insights to support the company’s growth with optimum service. Capable of monitoring millions of live XML search, response & booking transactions per day, the Triometric platform provides key web infrastructure performance metrics that track latency or service issues and key business insights relating to product supply and demand.
Stuart Nassos, Chief Operations Officer at TotalStay commented: “in today’s competitive online travel market it is more important than ever to ensure the seamless running of optimised web services for our clients and to have real-time inventory data available to drive profitable decisions. We are delighted to be working with Triometric to obtain the analytic dashboards to propel our business to the next level”
Matthew Goulden, CEO of Triometric added: “We are delighted that TotalStay has selected Triometric’s proven Web Services Analyzer technology to gain real-time intelligence to help them continuously monitor and optimise their web services performance while also managing inventory and suppliers with live data. We look forward to continuing to work with them to ensure they get the most out of their XML data”.
Triometric helps online travel companies meet the challenges and opportunities of today’s fragmented distribution landscape using XML analytics. Triometric technology is a powerful end-to-end web services monitoring and analytics platform that helps customers manage complex distribution dynamics by giving them deep insight into their search and booking traffic. This actionable intelligence enables online travel intermediaries and suppliers to improve their business performance by reducing costs and increasing revenue.
Triometric is a privately held company based in Surrey, United Kingdom. Customers include, Thomson Reuters, Farelogix, Hotelbeds, GTA, Miki Travel and Bonotel.
The TotalStay Group launched in the UK in 1999 and has steadily grown into one of the largest and most successful accommodation providers today, used by thousands of tour operators, travel agencies and incoming agencies across the globe. Exclusively Hotels is TotalStay’s established trade brand, distributing hotel product across European markets, and an increasing range of international locations too. The company’s product comprises an inventory of 100,000 hotels, from budget to 5 star luxury, in over 10,000 destinations worldwide. TotalStay provides a dedicated multi-lingual 24 / 7 call centre to deliver to its clients an unrivaled level of support, service and reassurance.
Marketing Manager, Triometric
Tel: +44 (0) 1784 270404