Trio for Enterprise Performance Management
As a company, Triometric has been around for nearly 20 years with deep origins and expertise in delivering application monitoring, performance monitoring and testing solutions for a variety of widely used and popular Enterprise Performance Management (EPM) as well as some Governance, Risk and Control (GRC) applications including Hyperion, SAP BPC, JD Edwards, SAP BPC and IBM OpenPages. We have a track record in monitoring the performance of any web-enabled enterprise applications, delivering accurate and instant end-to-end performance and end user intelligence. By measuring every end users’ transactions in real-time the Analyzer provides the real user experience.
Application Performance Benchmarking
Performance testing and benchmarking of an application can be performed before deployment the product in the production environment or after the deployment. If the business is expected to grow, the organisation should ascertain the application’s ability to support the extended business volumes on the existing infrastructure and identify any potential areas of concern or bottlenecks in terms of performance.
Essentially it is the areas where enhancements, fine-tuning and upgrades are required that are identified. This might involve conducting performance tests iteratively on the application against representative production workload and anticipated volumes over time.
Benchmarking your enterprise applications using Triometric allows you to understand:
- How you compare to others
- Where the opportunities lie
- The reality of your performance, not hearsay
This information leads to continuous improvement. Triometric’s benchmarking solution for Oracle Hyperion has helped many customers to improve their business and safeguard their competitive position in the industry.
Capacity planning is the science of estimating the space, computer hardware, software and connection infrastructure resources that will be needed over some future period of time. A typical capacity concern of many enterprises is whether resources will be in place to handle an increasing number of requests as the number of users or interactions increase.
Trio EPM helps you can pinpoint capacity bottlenecks quickly, allowing you to go from dashboard to root-cause in just a few clicks. User behaviour, user volumes and application usage vary through the application life-cycle; with Enterprise Analyzer you can proactively monitor and plan for these inevitable changes ensuring you never knowingly let your performance or SLAs suffer from capacity problems.
With Trio EPM you can analyse the performance over a designated period or compare performance from period to period to highlight if there are any significant changes or a degradation over time. Trio EPM allows you to see how and why capacity problems occurred over the past few minutes, hours, days, weeks or months with its detailed capacity reporting and deep performance metrics. These out-of-the-box comprehensive capacity reports and graphs are perfect to help management understand the need for new or continued IT capacity investments.
Capacity planning should not be confused with capacity management which is about optimising the utilisation or performance of infrastructure resources. Capacity management is a tactical activity that focuses on the present. Capacity planning is a strategic activity that focuses on the future. Trio EPM can help with both aspects of performance optimisation.
End User Experience
For larger enterprises, having users scattered across the globe is entirely normal. What a user sees in head office in for example London is likely to be very different to what a user experiences in Hong Kong or Sydney. Relying on the user in Hong Kong to accurately report the level of service they receive is fraught with difficulties and anecdotes. The reality is that users in other locations have very different environments and localised systems, often work with different parts of the corporate dataset and can suffer varying network quality. The enterprise application is ultimately a shared resource designed to provide a service to the global user base and boost productivity. Whilst challenges may exist with the service due to reasons in the data centre, it is more than likely that a large number of problems are caused by the users themselves. A lack of training can very quickly lead to large expensive operations being run that adversely affect other users.
Trio EPM can help enterprises maximise the value of their business-critical applications by delivering insight into real end-user experiences. It can help:
- Identify lost revenue from frustrated users
- Reduce support costs by lowering support issues
- Accelerate problem resolution of poorly performing applications
- Help businesses to adapt with insight into business and usage trends
Trio EPM provides a comprehensive view of how all users are interacting with the system and how the system is responding to them. This view includes:
- End to end response time – from the user request leaving their desktop to the response arriving back to them.
- Clear breakdown of server response times and network transit times
- The detailed request made by the user including which part of the application, what their action was and usually what data they are interacting with
- How the system has responded including errors and other failures
By collecting vital information on every user transaction from every user, Trio EPM builds a complete picture of the global users and their service.
- For the individual user this means the support group can quickly diagnose problems and accurately measure their level of service.
- For the organisation as whole the user experience for all users can be reported and tracked as part of an ongoing management strategy to maintain or improve service levels.
Understanding where those issues are most prevalent means that budgets can be wisely spent to benefit all the users.
Managing upgrades and implementations
The key to making investment in your system is making sure you deploy your systems to its full potential, while remaining optimised to your specific business needs. Triometric has the expertise, insights and track record to help you achieve your goals so you can generate a quick return on your investment. Managing upgrades and implementations helps ensure your system is at the right release levels and modules to give you the functionality you require. Triometric’s technology implementation and upgrade services help our clients select and implement the right enterprise solutions to meet market dynamics and operating goals.
Triometric applies a best practice approach to managing ugrades and implementations of enterprise applications honed over a significant number of customer engagements. This start-to-finish methodology introduces a structured approach with representative performance tests, staged loading with clear outcomes and at go-live, performance monitoring with diagnostics on the real user performance just when it matters most.
Maintaining up-to-date enterprise applications such as Oracle Hyperion is the most effective way for companies to leverage functionality that meets the latest financial reporting requirements. Regular upgrade schedules are advisable to keep up to date with accounting processes, minimise risks and maintain optimised application environments. When you decide an upgrade is needed, we have the expertise to help with implementation and maintaining end-to-end services.
Performance, Load and Stress Testing
Performance testing is commonly carried out to
- Assess production readiness
- Evaluate against performance criteria
- Compare performance characteristics of multiple systems or system configurations
- Find the source of performance problems
- Support system tuning
- Find throughput levels
Many organisations do not undertake formal application performance testing, leaving users to run pre-planned tests against the system and provide feedback. The concern is that they do not have a real view of how their systems will perform in the face of corporate changes. Enterprise applications such as Hyperion are often complex systems with many moving parts that can easily become points of failure if not tested properly before being deployed. Quality Managers, product managers and testing engineers need to work together to ensure that applications and versions are tested for performance and user load before being deployed across an organisation, where costly bottlenecks can negatively affect the business and the brand.
Triometric provides unique testing solutions to determine how enterprise applications perform in terms of responsiveness and stability under a particular workload. This helps mitigate:
- Potential loss of customers, clients or partners
- Reduced employee productivity
- Capital expense of purchasing unnecessary hardware
- Additional cost to fix problems in an emergency
Triometric has the tools to test traffic replay and simulated user testing to accurately assess network latencies, server responses times and other performance metrics for any part of an application. Performance weaknesses can be resolved and retested under the same controlled conditions to confirm that they have been resolved. The overwhelming benefit to detailed performance testing is the delivery of an enterprise application that is demonstrably responsive to corporate users, has a known capability and can be adapted to meet corporate change requirements.
We provide application performance testing services for clients that deliver actionable insights into the performance and capacity of a customer’s system at all stages from pre-production through Quality Assurance (QA) and issue resolution to the day-to-day production environment.
Download the data sheet for further information.