I have been following IATA’s New Distribution Capability (NDC) initiative avidly for over a year, firstly from a professional interest (i.e. how it will work) and secondly from a consumer interest as a keen traveller. I get that NDC will enable legacy airlines to unbundle their services and prices and make them available and transparent…
The online travel industry is made up of a complex web of distribution channels and networks. Travel product suppliers such as hotel companies and airlines need to interconnect with aggregators and distributors such as wholesalers, metasearch and GDSs to reach as large an audience as possible for their rooms and seats. Meanwhile suppliers are also…
Scalable self-service data exploration and visualisation is currently a hot topic. In two articles we explore how new and easier methods of data discovery is helping organisations on the tough journey to becoming more data-driven. This article Part 2 describes how the Trio platform can be used for a drilling deeper into search and booking data, to be able…
Scalable self-service data exploration and visualisation is currently a hot topic. In two articles we explore how new and easier methods of data discovery is helping organisations on the tough journey to becoming more data-driven. This article (Part 1) gives an overview of some of the exploration techniques, while Part 2 describes (with charts) how…
In this 3-part series, we began by discussing why data matters to travel organisations, we went on to summarise the ways that the data that matters can be cleverly visualised and we conclude with a short appreciation of the dashboard – the window that throws light on the data considered critical for the running the…
The first article in this series briefly explains what we mean by business intelligence (BI) and how it can serve travel organisations. This article focuses more on how to analyse and visualise data, especially XML data in the online travel industry, before taking a closer look at the dashboard in the final article. Analysing XML…
We often talk about the power of business intelligence, especially for the travel industry where look to book ratios are soaring, mobile transactions are exploding and the data deluge is overwhelming. It is clear why this data matters in travel. It is the foundation for online travel companies to structure their customer offerings and distribution…
In recent years the travel industry has witnessed an explosive growth in APIs (application programming interface). This reflects the rise in online portals selling travel products. These portals help end consumers make their travel plans,—enabling them to browse through rates of various travel products in real time, and make bookings using any type of device,…
It’s always interesting to hear how some travel organisations perceive the cost of analytics as expensive and how they are a small company that can’t afford the investment. Is that a sensible decision? Triometric is in the business of providing highly detailed, real time analytics on API traffic, platform performance, client activity, product availability, revenue/pricing…
Airlines want to embrace digital retailing and take back ownership of their customer relations from beginning to end, but to do this they need to transform how they sell to their customers, especially via the agency channel. This means overhauling their current merchandising and ticket-distribution strategies and systems to meet the needs of the various…