In today’s world, the connected travel eco-system does not share information very effectively making it difficult for airlines and other travel providers to have common processes or journey visibility. So for example, if an airline passenger needs to change his booking (order) and it was purchased through a third party, chances are the airline will…
The annual IATA World Passenger Symposium (WPS) is fast approaching in October. One of the major topics on the agenda will be NDC (New Distribution Capability) which is likely to heavily shape how airlines and indeed the rest of the online flight booking world will operate in the years to come. Over the next few…
Nothing to do with aging Rock bands, but more around not putting our heads up above the parapet. Changing things that ‘work’ invokes visions of risk and conjures up aversions so sometimes it’s hard to alter our thinking. This is true for a lot of organisations when it comes to Revenue Management. Revenue Management and its…